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An investigation was conducted: it was reported that during a sertera procedure on (b)(6) 2025, when the radiologist took the sample, the device was stuck and wouldn´t let them unsheathe to get the core.The customer responded that the tissue was lost and couldn´t be used.The procedure was completed with another device.The device was not returned for this complaint and there was limited patient-related information provided for this event; therefore, a thorough investigation was not carried out.Investigation for this issue was conducted through customer provided information, historical data review, similar complaints analysis, and product design evaluation.Without the returned sample, it is not possible to confirm a definitive root cause of the issue.Conclusion: the reported issue could not be confirmed because the device was not returned.According to previous year´s data of similar complaints, of 58 ¿function | would not arm / retract / cock / fire¿ cases, only 1 were found with issue found in this complaint.Capa/hra/ncr/scar are not deemed required at this moment by this event since it is considered as isolated event.Future events will be monitored and trended.Device history record (dhr) review: the dhr was reviewed for the corresponding lot, and no relevant risk factors were found in the manufacturing process.
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