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Baxter received a report from a baxter technician to report the centrella max mattress, wide siderail false latches; when applying weight to the siderail makes it come down.The bed was located at the account.This occurred during patient use.There was no patient/user injury, medical intervention, symptom, or adverse event reported.There were no other devices reported to be involved.The customer did not communicate this event to another baxter department or authority.
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The baxter technician found the bed needed to be swapped.Per the baxter service manual, it is necessary for the centrella bed to have an effective maintenance program.We recommend that you do annual preventive maintenance.Do the function checks as applicable for your bed.If the bed passes all of the checks for its configuration, do the necessary administrative tasks, and prepare the bed to be put into service.If the bed does not pass all of the checks, repair or replace the part as applicable.Do not put the bed into service until it passes all of the checks.Warning¿report to bed authorized maintenance persons any unusual sounds, burning odors, or movement deviations observed in the controls, motors, or limit switch functions.Check the cable connection between the mcb and bcb.Replace or connect the cable as necessary.Replace the bcb.A search of the baxter maintenance records did not show baxter performed any preventative maintenance on this bed.It is unknown if the facility performs preventative maintenance on their beds.The bed was swapped to resolve the reported event.Based on this information, no further action is required.If any further information is received, the complaint will be reassessed as applicable.
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