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H10: as the lot number for the device was provided, a review of the device history records is currently being performed.The return of the sample is pending.The investigation of the reported event is currently underway.H11: section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.
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H10: manufacturing review: the device history records have been reviewed, and this lot met all release criteria.Investigation summary: one sealed elevation probe was received for evaluation.Upon visual evaluation, a top adhesive label was noted to be torn off the tyvek packaging label.The teared label was noted to be attached with another piece of adhesive label.The device within the product tray did not appear affected.No tears or rips were noted throughout the package.Therefore, the investigation is unconfirmed for the reported tear, rip or hole in the device packaging as there were no tears rips or holes in the product packaging tray or tyvek lid.However, the investigation is confirmed for the identified packaging problem as the returned device label was received torn and no longer affixed to the tyvek lid.The torn label was at one point affixed to the tyvek lid however it is unknown how or when the label became torn and reaffixed to the product packaging tray.Therefore, a definitive root cause for the reported tear, rip or hole in device packaging and identified packaging problem could not be determined based upon the provided information.Labeling review: as the reported event did not allege a labeling or use related issue, a labeling review is not required.H10: g3, h6 (device) h11: d4 (unique identifier (udi) #), h6 (method, result, conclusion) h11: section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.
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