| Model Number |
V+C, ENGLISH |
| Medical Device Problem Code |
Unexpected Shutdown (4019)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
01/19/2025
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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H6: ventec will perform an evaluation of the device.A follow-up report will be submitted when the investigation is complete as defined by 21 cfr 803.56.
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Event or Problem Description
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It was reported to ventec that the vocsn device would continuously reboot by itself after initiating cough therapy.There was patient use associated with the reported event.The reporter advised that there was no harm to the patient as a result of the reported issue.The event was initially reported to a react health ventilation product specialist by the patient¿s father.For privacy reasons, ventec has entered the react health employee¿s contact information in section e1, initial reporter.
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Additional Manufacturer Narrative
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H6: ventec was able to contact the distributor who had provided the device to the patient.The distributor provided ventec with the patient's dob.As a result, section a2 date of birth has been updated accordingly.Ventec has asked the distributor if the device will be returned to ventec for evaluation, but no response has been received.Ventec continues to investigate the reported issue.A follow-up report will be submitted when the investigation is complete as defined by 21 cfr 803.56.
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Additional Manufacturer Narrative
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H6: ventec has made multiple unsuccessful attempts to contact the dme that owns the device, who is also an authorized service provider (asp), asking whether the device had been examined/repaired by them or if it will be returned to ventec for evaluation.The dme/asp has not responded to these requests.In the event that additional information is provided, ventec will submit a follow-up report as defined by 21 cfr 803.56.Ventec performed a review of the device's manufacturing records which showed all requirements were met.Final test specifications were acceptable.No non-conformities or anomalies were found related to this complaint when reviewing the device history record.Trend analysis and risk analysis were considered acceptable.The device was not returned to ventec for evaluation.The cause of the reported issue could not be determined.
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Search Alerts/Recalls
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