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This follow-up is being submitted to relay additional information.Updated: b4, b5, d2, g1, g3, g6, h1, h2, h3, h6, and h11 corrected: h4 visual evaluation of the returned product identified that the product exhibits signs of use (nicked or gouged), and both ball bearings are missing.The missing ball bearings were not returned.Dimensional analysis of the product determined that the product, where measured, was conforming to print specifications.The reported event did not occur in an operating room or as part of a medical procedure; medical records are not available for review.Device history record (dhr) was reviewed for deviations and/ or anomalies with no deviations / anomalies identified.A definitive root cause cannot be determined.This complaint is confirmed by visual evaluation of the returned product.If any further information is received which would change or alter any conclusions or information, a supplemental medwatch will be filed accordingly.Zimmer biomet will continue.To monitor for trends.
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