MAUDE Adverse Event Report: ASCENSIA DIABETES CARE US INC. CONTOUR® NEXT; BLOOD GLUCOSE METER

Model Number	9697
Medical Device Problem Code	Missing Test Results (3267)
Health Effect - Clinical Code	No Clinical Signs, Symptoms or Conditions (4582)
Date of Event	01/07/2025
Type of Reportable Event	Malfunction
Event or Problem Description
The customer called ascensia customer service to seek assistance with the contour® next meter.During the troubleshooting, it was found that the customer's blood glucose readings were not being stored in the meter's memory.The customer had changed the meter's batteries 3 to 4 days before the event.There was no allegation of an adverse event.The customer was advised to return the device for evaluation.A replacement meter was sent to the customer.
Additional Manufacturer Narrative
The patient/family (a1) was the initial reporter (e1), so personal information was not entered.No information was captured in section a4 as the customer's weight was not provided.The contour® next meter does not have an expiration date.Therefore, no information was captured in section d4 (expiration date).The warranty period of the meter is 5 years from the date of the original purchase.The contour® next meter with sku # 9697 and serial # (b)(6) was manufactured before the implementation of udi #.Therefore, only di # has been captured in section d4.The kit # associated with the meter is not available.If the information is available at the later date, it will be provided in the supplemental report.
Additional Manufacturer Narrative
Sections d4 (kit lot #) and g4 (510k#) have been updated.
Additional Manufacturer Narrative
The customer returned the contour® next meter with serial # (b)(6) for evaluation.No test strips were returned.Therefore, the returned meter and the in-house contour® next test strips from lot # 3mheg02a were used for in-house testing, using blood spiked with glucose at 395 mg/dl and 135 mg/dl, as determined by the ysi instrument in five replicates each.All tests recovered within the fit-for-use limits.The results obtained with the in-house testing were properly stored in the meter's memory.

• Brand Name: CONTOUR® NEXT
• Common Device Name: BLOOD GLUCOSE METER
• Manufacturer (Section D): ASCENSIA DIABETES CARE US INC.; 100 summit lake drive; valhalla NY 10595
• Manufacturer (Section G): PHC CORPORATION (REGISTRATION #: 3004167884); 110 oaza-inoshiri-aza; -nishiueno, wakimachi; mima tokusima 779-3 603; JA 779-3603
• Manufacturer Contact: shweta gulati ; 100 summit lake drive; valhalla, NY 10595 ; 9142361830
• MDR Report Key: 21305625
• Report Number: 1810909-2025-00019
• Device Sequence Number: 8020234
• Product Code: NBW
• UDI-Device Identifier: 00301939697010
• UDI-Public: 00301939697010
• Combination Product (Y/N): N
• Initial Reporter Country: US
• PMA/510(K) Number: K191286
• Number of Events Summarized: 1
• Summary Report (Y/N): N
• Serviced by Third Party (Y/N): Unknown
• Reporter Type: Manufacturer
• Report Source: Consumer
• Initial Reporter Occupation: Other
• Remedial Action: Replace
• Type of Report: Initial,Followup,Followup
• Report Date (Section B): 04/02/2025

1 Device was Involved in the Event

1 Patient was Involved in the Event

• Is this an Adverse Event Report?: No
• Is this a Product Problem Report?: Yes
• Operator of Device: Lay User/Patient
• Device Model Number: 9697
• Device Catalogue Number: 84413500
• Device Lot Number: DW03J099P
• Was Device Available for Evaluation?: Device Returned to Manufacturer
• Date Returned to Manufacturer: 01/28/2025
• Is the Reporter a Health Professional?: No
• Type of Report(Section G): Thirty-Day
• Initial Date Received by Manufacturer: 01/07/2025
• Supplement Date Received by Manufacturer: 02/12/2025; 04/02/2025
• Initial Report FDA Received Date: 02/04/2025
• Supplement Report FDA Received Date: 03/13/2025; 04/02/2025
• Was Device Evaluated by Manufacturer? (Y/N): Yes
• Date Device Manufactured: 01/20/2015
• Is the Device Labeled for Single Use? (Y/N): No
• Is This a Single-Use Device that was Reprocessed and Reused on a Patient? (Y/N): No
• Usage of Device: Reuse
• Patient Sequence Number: 1
• Patient Age: 80 YR
• Patient Sex: Female