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Additional information: g3, h3, h6.The complaint device was not received for evaluation.Based on the information provided, which may include the device (if available and returned), pictures, videos, event description, and any additional information from the field, arthrex concluded that the most likely cause of the reported failure can be attributed to user error due to improper bone preparation, misalignment insertion, and/or prying/leveraging of the device.Additionally, the use of a cannulated driver handle is always recommended.The complaint allegation was confirmed based on the customer's attached picture, where a screw was displayed broken off.
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