|
Device evaluation: the information provided by the customer cannot be verified at this time, as the affected optics have not been made available for detailed inspection.A review of internal records revealed no trend or increased frequency of rod lens breakages for the hysteroscope model in question.Based on similar cases and product design knowledge, the most probable cause of rod lens breakage is typically mechanical overload, which may occur during: clinical use, handling or transportation, reprocessing, especially during manual cleaning, drying, or sterilization there is no indication of a manufacturing or production defect based solely on the customer's description.The event is filed under internal karl storz complaint id: (b)(4).
|