| Catalog Number |
PRO7000DE |
| Medical Device Problem Code |
Overheating of Device (1437)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
01/16/2025
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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The reported device is being returned to conmed for evaluation.A supplemental and final report will be filed following the completion of the device evaluation and complaint investigation.We will continue to monitor per regulatory requirements to help ensure patient safety.
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Event or Problem Description
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The customer reported that the pro7000de, hall oralmax elite high speed drill, device was being used on a (b)(6) 2025 during an unknown procedure when it was reported ¿gets hot.".There was no report of injury, medical intervention, extended hospitalization for the patient.This report is being raised due to the reported malfunction with potential for injury upon reoccurrence.
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Event or Problem Description
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The customer reported that the pro7000de, hall oralmax elite high speed drill, device was being used on a 16jan25 during an unknown procedure when it was reported ¿gets hot.".There was no report of injury, medical intervention, extended hospitalization for the patient.This report is being raised due to the reported malfunction with potential for injury upon reoccurrence.
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Additional Manufacturer Narrative
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Reported event ¿gets hot¿ was confirmed.There was rotor failure (bearing) and the device failed the heat test.The bearings of the collet failed and the lever was damaged.Preventative maintenance was not overdue.The repair was completed and the final test met all specifications.Root cause cannot be determined, however, based upon evaluation of the device and the ifu; a possible cause of this event could be rotor and collet failure.The service history was reviewed and found similar repairs to this complaint.A device history record review found no abnormalities that would contribute to this reported event.A two-year review of complaint history revealed there has been a total of 59 complaints, regarding 59 devices, for this device family and failure mode.During this same time frame 2,303 devices have been manufactured and shipped worldwide.Should all the complaint devices have been found confirmed for this reported failure, the rate of failure would be 0.03.Per the instructions for use, the user is advised to monitor the handpiece for any of the following: excessive noise, excessive vibration, or if the handpiece or attachment are hot to the touch during the test procedure or during surgical use.We will continue to monitor per regulatory requirements to help ensure patient safety.
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Search Alerts/Recalls
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