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Blank fields on this form indicate the information is unknown, unavailable, or unchanged.Corrected information: h6: component code (annex g)- g04094 packaging.Investigation evaluation.Description of event: it was reported the ncircle tipless stone extractor¿s wire appeared to be out of the basket prior to patient contact during an unspecified procedure.A supplied photo appeared to show the handle and sheath of the device was not being held in place in the clear shipping tray.The pouch was sealed.No additional photos are available.A section of the device did not remain inside the patient¿s body.The patient did not require any additional intervention due to this occurrence.The patient did not experience any adverse effects due to this occurrence.Reviews of the complaint history, device history record (dhr), instructions for use (ifu), manufacturing instructions (mi), and quality control (qc) procedures, were conducted during the investigation.The complaint device was not returned.A picture was supplied by the customer that showed the handle of the device was not being held properly in the shipping tray.Additionally, a document-based investigation evaluation was performed.A review of the device master record (dmr) concluded that sufficient inspection activities are in place to identify this failure mode prior to distribution.A review of the device history record (dhr) found no non-conformances related to the reported failure mode.A lot history search found no other complaints had been reported for this lot.Based on the available information, cook has concluded that there is no evidence suggesting nonconforming product exists either in house or in the field.Cook has concluded that the device was manufactured to specification.The product ifu, provides the following information to the user: how supplied upon removal from the package, inspect the product to ensure no damage has occurred.Based on the information provided, no product returned, and the results of the investigation, cook has concluded that the cause for the complaint could not be established.The appropriate personnel have been notified and cook will continue to monitor for similar events.Per the quality engineering risk assessment, no further action is required.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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