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This supplemental report is being submitted to provide a correction and the results of the investigation.Updated fields: h2 and h6.Corrections to: b1, b2, e1 and h1.This event was initially conservatively reported as a serious injury; however, there is no evidence the patient suffered any serious injury or adverse effects from the prolonged procedure.Olympus made multiple attempts to receive more information from the customer without success.Thus, correcting b1, b2, and h1.B1 should not be marked as an adverse event, and b2 should not be marked at all.H1 should also not be marked.The h6 medical device problem reported would not cause or contribute to a death or a serious injury if it were to recur.The device was not returned to olympus for inspection; however, technical assistance center (tac) provided remote troubleshooting.The issue is that the customer's quick reference guide is not the same as the image for the settings menu on the device.Furthermore, tac consulted with lead tech, and mentioned that there are two esg-410s, one hybrid and one that is not.Tac has not received an update from facility.A definitive root cause of the reported issue could not be determined.Based on the results of the investigation, the most probable cause of the complaint is cause not established which the investigation findings do not lead to a clear conclusion about the cause of the reported adverse event.Should additional relevant information become available, a supplemental report will be submitted.Olympus will continue to monitor field performance for this device.
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