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It was reported that during procedure, the endoscope image turned white and a danger error endoscope image blocked, check the endoscope system, if the error persist remove the instrument and stop using the system.Appeared on the surgeon console.Start-up specialist unplugged and replugged the cable back in the storz system and this resolve the issue.There was no injury reported to the patient.
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Result of investigation: 26605aa - tipcam 1 s 3d lap, 0 (leading component): the customer's statement "image turned white - during use" cannot be confirmed.The error described by the customer could not be reproduced.It is possible that the tipcam failure was caused by an incorrectly seated connector or by liquid residue or contamination on the connector contacts.According to the customer, the problem was resolved immediately by disconnecting the tipcam from the imaging combination and reconnecting it immediately.According to the customer, the light cable used at the same time had no influence on the electrical failure/interruption of the imaging of the tipcam used.In our opinion, the cause of the fault described by the customer cannot be attributed to a production/manufacturing fault.Regarding the information in our reprocessing instructions ifu tipcam 1 s 3d lap,0°, version 26605aa_en_v37.2_08-2022_ri_ce under point 10.1 paragraph 7.And paragraph 8.Reference is made to the functional test before the actual application.Consequently, possible malfunctions related to the presence of residual liquid or residues on the connector could be avoided if these steps had been carried out before use.Furthermore, the light output is outside the specification < 40% and is not sufficient for accurate illumination.Mechanical damage is visible at the distal end.During inspection of the handle, mechanical damage in the form of scratches was found.Furthermore, there is damage/impact marks on the shaft.The software installed is outdated.At the time of inspection, a total operating time of 290.32 hours was read from the device.The damage found cannot be attributed to a manufacturing/production defect but was most likely caused during clinical use/clinical reprocessing.495vit - fiber optic light cable, 550 cm, ø4.8 mm (involved component): according to the customer, the light cable used at the same time had no influence on the electrical failure/interruption of the imaging of the tipcam used.Furthermore, the cable was not provided for investigation.The event is filed under internal karl storz complaint id: (b)(4).
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