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The product was returned to pentax medical for repair.Our technician checked the returned unit and confirmed that the water nozzle missing.Based on the result, we concluded that it was caused due to the physical damage applied on the water nozzle.In addition, our technician confirmed that the remote control buttons cracked, and the bending rubber gluing poor finish; however, these defects are not the main cause, and/or irrelevant to the alleged complaint.As a result of confirming the detail as gfe, no response was obtained, so we cannot deny the possibility of the nozzle falls into the human body.Therefore, based on the technical report "hr-rpt-0585(nozzle)" and/or the risk analysis results, it was evaluated to submit mdr.
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