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This report is being submitted pursuant to the provisions of 21 cfr, part 803.This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by depuy synthes, or its employees that the report constitutes an admission that the product, depuy synthes, or its employees caused or contributed to the potential event described in this report.Device was used for treatment, not diagnosis.If information is obtained that was not available for this medwatch, a supplemental medwatch report will be filed as appropriate.H10 additional narrative: e1: reporters phone number was not provided.The actual device was returned for evaluation.During repair, an evaluation was performed and it was determined that the reported condition that the device was not working was confirmed.The assignable root cause of this condition was determined to be traced to component failure due to wear.
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It was reported that during service and evaluation, it was determined that the attachment device had cosmetic damage, was frozen/will not move, mechanics seized, and was difficult to assemble/disassemble.It was noted that the marking label peeled off, the tool connection was getting caught, the sleeve pin was long, the shaft did not move, and did not work.It was further determined that the device failed pretest for marking and labeling, check the tool coupling, check pins length of handpiece coupling, check for mechanical free movement, and check general function in running mode.It was noted in the service order that the device did not work.When set on the main body, but it did not work, but other attachments worked.This event did not occur during surgery.There was no patient involvement.There were no reports of injuries, medical intervention, or prolonged hospitalization.The exact date of the event was not reported, however, it was reported that the event occurred in 2024.All available information has been disclosed.If additional information should become available, a supplemental medwatch will be submitted accordingly.
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