| Model Number |
9735668 |
| Medical Device Problem Codes |
Communication or Transmission Problem (2896); Application Program Freezes or Fails to Launch (4031)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
02/07/2025
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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Continuation of d10: section d information references the main component of the system.Other relevant device(s) are: product id: 9 735737, serial/lot #: (b)(6), h6: multiple fdd/annex a codes were reported.A110201 was coded for the system became unresponsive.A13 was coded for when loading a scan the system became unresponsive.No products have been returned to medtronic for analysis.Codes b17, c20, and d15 are applicable.Medtronic submits this report to comply with fda regulations 21 cfr parts 4 and 803.Medtronic has made reasonable efforts to provide as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.Medtronic will submit a supplemental report if additional relevant information becomes known.
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Event or Problem Description
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Medtronic received information regarding a navigation system being used outside of a procedure.It was reported that when loading a scan the system became unresponsive.The system was rebooted and became unresponsive a second time.A hard reboot was performed and the issue was resolved. there was no patient involvement.
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Additional Manufacturer Narrative
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H2-3) a manufacturer representative (rep) went to the site to test the navigation system no hardware parts were replaced and the system performed as intended.Codes: b01, c19, d14 medtronic submits this report to comply with fda regulations 21 cfr parts 4 and 803.Medtronic has made reasonable efforts to provide as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.Medtronic will submit a supplemental report if additional relevant information becomes known.
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Additional Manufacturer Narrative
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H2, h3, h6: software analysis was performed.It was found that there was insufficient information to determine whether a software anomaly contributed to the event.Previously reported codes b01, c19, and d15 are applicable.Medtronic submits this report to comply with fda regulations 21 cfr parts 4 and 803.Medtronic has made reasonable efforts to provide as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.Medtronic will submit a supplemental report if additional relevant information becomes known.
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Search Alerts/Recalls
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