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This follow-up report is being submitted to relay additional and/or corrected information.Updated: d4, d9, g3, g6, h2, h3, h6, h10.Visual examination of the returned product identified the disassembly tool was returned threaded into cone body and was not able to be removed using considerable amount of hand force.The disassembly tool showed signs of use with nicks and scratches in and around the hex end and main body.The cone body had considerable damage with nicks, gouges, and scratches all over on the trunnion, neck, body, and porous coating surfaces.No other damage was noted during visual evaluation.Review of the device history records identified no deviations or anomalies during manufacturing.Medical records were not provided.A definitive root cause cannot be determined.The complaint is confirmed based on the returned product evaluation.If any further information is found which would change or alter any conclusions or information, a supplemental report will be filed accordingly.Zimmer biomet will continue to monitor for trends.
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