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It was reported that the bd alaris pump module yellow striped microbore infusion set had flow issues.The following information was provided by the initial reporter: set being used via gravity, infusion set very slow and infusion rate couldn't be achieved.Slowness of infusion flow will affect the result which has to be achieved for the patient.The time consumes for the whole procedure will results in patient dissatisfaction as well.Additional information received from the customer: if it is not possible to return the affected product, please provide detailed photographs of the product(s) and the damaged area(s)? yes.Please confirm the number of products affected? 64.Please confirm how the fault was identified? while doing procedure (iv infusion).Please confirm when the fault was identified during priming or during infusion? if during infusion, how long into the infusion? priming as well as infusion.Please confirm the infusion set-up ¿ gravity or pump, height of infusion line, entry point to patient, infusion rate and pressure, infusion line set-up (other extensions or accessories) etc? with pump no issues, the issue occurs with gravity.Please confirm the make and model of the connecting product(s)? bd insyte autogaurd bc prowinged cannuals, 20, 22, 24 along with smart site needle free valve.Please confirm if there is any visible damage on the set ¿ such as cracks, flashes or deformation? no visible damage.Please confirm what substance was being infused during the time of the event? medication (acetamenophen 1000mg /100ml, pantaprazole40mg/100ml and ringerlactate 500 ml, 0.9% sodium chloride 500ml.
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No 2206-0007 sample was returned for investigation.The customer reported that the affected sample was lot 22055091 and that "set being used via gravity, infusion set very slow and infusion rate couldn't be achieved." as part of the investigation, the customer provided photographs of the product; analysis of the photographs could not identify the root cause for the customer's experience.The details of this feedback were forwarded to the manufacturing site for investigation.The root cause of the customer¿s experience could not be determined as the sample was not available for investigation.In this instance, without a sample, it is not possible to determine whether a manufacturing defect could have caused or contributed to the customer¿s experience.A review of the production records for lot 22055091 did not identify any in-process testing failures or quality deviations which may have resulted in a report of this nature.Although it was not possible to determine a definitive root cause for this issue, the quality team at the manufacturing site has been informed of this complaint in order to be aware of the reported failure mode during future production of this product.A review of the customer feedback database indicates that this is an isolated feedback with no further reports of this nature against the 2206-0007 product in the past 12 months.
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