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The following products were returned to the manufacturer for inspection: product a: 277kb - unipolar high-frequency cord, 300 cm.Product b: 27050e - working element.Product c: 011110-10 - electrode, unipolar, angled (not returned).Investigation findings product a - high-frequency cord (277kb) the customer's reported issue was confirmed during the manufacturer's technical inspection.The most probable root cause is aging and wear and tear due to prolonged use.The cable was manufactured in september 2016, and given its age, it is assumed that the product underwent a high number of reuses.Inspection revealed damage consistent with electrical failure: likely internal copper wire breakage, increasing electrical resistance as more strands break, resistance rises, causing higher current stress from the hf generator.This leads to sparking and insulation breakdown, producing loud sounds and visible sparks or flames during use the instructions for use (ifu) clearly highlight: pre-use inspection requirements potential failure modes of the product.Product b - working element (27050e) product b was inspected and found to be functioning properly.No defects contributing to the reported incident were identified.Product c - electrode (011110-10).This item was not returned for investigation and was reportedly discarded by the user.Based on the information available, product c is assessed as not causative in this case.Conclusion the reported issue is attributed to the normal aging and mechanical wear of product a (277kb high-frequency cord).Due to the age and assumed repeated use, the electrical safety of the device could no longer be ensured, leading to the observed malfunction.No manufacturing defects were identified during the investigation.Users should follow the ifu recommendations for regular inspection and timely replacement of reusable devices to prevent similar occurrences.The event is filed under internal karl storz complaint id: (b)(4).
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