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Visual inspection was performed on the returned device.The reported failure to fold was confirmed.The reported difficulty removing the device from the guiding catheter could not be replicated in a testing environment due to the condition of the returned device.Production record and corrective and preventative actions (capa) reviews were performed and revealed no indication of a product quality issue.Additionally, a review of the complaint history identified no other similar complaints from this lot.Based on the reported information and the observations from the returned analysis, a definitive cause for the reported failure to fold could not be determined; however, the reported difficulty removing the device appears to be related to operational context.It was reported that the nc trek neo bdc was overinflated to 20 atmospheres (atms) three times.It should be noted that the coronary dilatation catheters (cdc), nc trek neo, instruction for use states: balloon pressure should not exceed the rated burst pressure (rbp).The rbp for the nc trek neo device is 18 atmospheres (atm).In this case, it is unknown if the reported ifu violation caused or contributed to the reported complaint.Possible factors that may contribute to non-uniform balloon refold include, but not limited to, large balloon profile, insufficient deflation time allowance, deflation technique, and/or multiple inflations.Multiple and/or high-pressure inflations of the balloon may contribute to the reported balloon refold issues.In this case, it is possible that the combination of the larger profile of the 4.50 mm balloon, insufficient deflation time and the reported refold balloon issue contributed to the resistance met with the guiding catheter, resulting in the difficulty removing the balloon dilatation catheter (bdc).There is no indication of a product quality issue with respect to the design, manufacture, or labeling of the device.H6: medical device problem code 2017- above rbp.
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