|
It was reported on (b)(6) 2025, that an error displayed on brevera system (b)(6), and the technician was unable to complete the exam.A field service engineer (fse) was dispatched to the customer site to examine the system.After examining and discussing the procedure with the customer, it was determined that the system was not set to standby mode prior to the probe being removed, causing it to be in an invalid state and generating the error.The fse explained to the customer the process for disconnecting the driver and shutting down the system.No injury was reported and no medical intervention required; however, the procedure could not be completed.Neither the brevera system nor the driver used during this complaint were sent back to hologic for further investigation.The driver serial number is (b)(6) and had been installed for 817 days at the time of the complaint.Further investigation could not be performed as the system and driver were not returned.Based on a review of the complaint, the probable root cause of the error was the driver not being set to standby prior to removal of the probe from the patient.The specific error code generated was not provided, and the driver/system was not returned, so the root cause could not be determined.Conclusion: based on the fse resolution of the complaint, the cause of the issue was the customer not putting the system into standby before removing the probe, resulting in the needle being unable to be removed from the patient, and being unable to complete the exam.Complaint confirmed: no.Device history record (dhr) review: driver serial number: (b)(6) driver sku: brevdrv system serial number: (b)(6).Driver manufacture date: 6/30/2022.Driver installation date: 10/31/2022.Udi: (b)(4).Driver dhr review was performed and the device history record for the serial number involved was reviewed and was found to have met all manufacturing requirements prior to shipment for distribution.This includes final inspection and packaging inspections.
|