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Philips has investigated this complaint.The philips field service engineer (fse) inspected the system on-site and found that the wireless footswitch charger did not work.Upon troubleshooting, the fse observed that the wireless footswitch was unable to charge.It was identified that the led on the footswitch charger was off.To resolve the issue, the fse replaced the wireless footswitch charger.The defective wireless footswitch charger was returned to philips for failure analysis.The failure analysis confirmed that the female connector was pushed inside.After the replacement, the system was returned to use in good working order.At the time this complaint was received, philips did not have enough information to exclude a potential for serious injury; and as such, the complaint was reported.Since that time, new information has been received, which has confirmed that the reported failure was related to a battery issue in the wireless footswitch and that this event was not associated with any ongoing fsca.As per the instructions for use (ifu), before using the system, the user must check that the wireless foot switch functions with the system.They should ensure that the battery of the wireless foot switch is fully charged prior to using it and take care not to damage the charger cable when moving equipment around the examination room (for example, when moving carts or beds).Alternatively, they could connect a wired foot switch to the auxiliary foot switch connector.Therefore, the battery issue would be noticed before procedure commencement, and alternative measures, such as using the wired foot switch, would be implemented.This has led to the determination that this scenario is not likely to cause or contribute to death or serious injury if it were to recur.Based on the investigation results, philips concludes that the complaint is not reportable.The codes were updated based on the investigation outcome.
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