|
Section a2, a3, a3b, a4 and a5: unknown/ asked but not available.Section b3: date of event: unknown, not provided, section d6a: if implanted, give date: not applicable, as there is no indication that the lens was implanted section d6b: if explanted, give date: not applicable, as there is no indication that the lens was implanted section e1:contact's email address and phone number: unknown/ asked but not available.Section h3: the device was not returned for evaluation.Therefore, a failure analysis of the complaint device cannot be completed.A review of the device history record, complaint trending, and risk documentation for this device will be performed.Upon completion of the review, if there is any further relevant information a supplemental medwatch will be filed.All pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.
|
|
Additional information: section h3: device evaluated by manufacturer: no device evaluation: no suspect product was received; however, photos were provided by the customer.The customer provided photo was evaluated.The photo shows the complaint product and no issues could be observed.The carton is observed to be closed and it cannot be confirmed if there were any product attributes inside the carton.Since no product has been received, no further evaluation was performed.If product is received after initial closure, the product investigation may be re-opened to complete the return investigation.Conclusion: the complaint issue sterility assurance concerns and packaging issues could not be confirmed during photo evaluation, and no issues were identified.The scan log was reviewed; the unit pouch was scanned as per procedure.The complaint issue cannot be confirmed.The serial number shipping history for this serial number was reviewed and confirms that the serial number product was shipped directly from distribution to the complaint account.The packaging procedure was reviewed and confirms that the unit pouch barcode and patient label barcode is scanned and verified to match the production order.The components are then scanned and placed inside the folding carton prior to sealing with a tamper evidence sticker.The scan log was reviewed; the unit pouch was scanned as per procedure.The complaint issue cannot be confirmed.Based on the complaint investigation results, the product was released within specifications.No product deficiency or product malfunction could be identified.All pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.
|