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Zimvie complaint number (b)(4).Zimvie received one (1) oss320 (osseotite® implant 3.75 x 20mm) for evaluation.Visual evaluation was performed.Implant fracture identified at the external threads.Dhr review was completed for the subject lot number 2016061488.No deviations or non-conformances, which could have caused or contributed to the reported event, were noted as part of the dhr.Complaint history review was performed for the reported lot number 2016061488 for similar events and two other complaints were identified.Review completed utilizing keywords: dental: functional: fracture: implant.Based on the investigation and risk management file review, the most likely root cause determined from the investigation was patient factors.Therefore, based on the available information, a device malfunction did occur.The implant was fractured at the external threads.The reported event was confirmed.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the product was nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.At this time, the complaint investigation has been completed and the record will be closed.If additional information is received, the record will be re-opened for further evaluation.
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