|
The reported complaint regarding the autopulse platform (sn (b)(6) not functioning as intended was confirmed through archive data and functional testing.The archive data showed multiple instances of the autopulse platform displaying user advisory 18 (max take-up revolution exceeded) and fault code 16 (timeout moving to take-up position) around the date of the reported event.User advisory 18 was not replicated during functional testing.Although fault code 16 did not occur during functional testing, the drivetrain motor brake gap was found to be intermittently seized.The root cause of fault code 16 and the customer's complaint was identified as an intermittent function of the drivetrain motor, most likely caused by corrosion in the brake housing area, likely due to humidity.User advisory is normally a clearable error message and is designed into the platform to alert the operator that autopulse has detected one of several conditions.Per the battery hangtag - advisory codes description and action, user advisory (ua) 18 is an indication that autopulse has detected that either the patient's chest (manikin) is too small while sizing the patient/manikin (take-up) or that there is no patient/weight on the platform.The recommended actions to take for this type of user advisory are: pull up completely on the lifeband, ensure that the patient/manikin and the band are properly aligned, and press restart.If the user advisory does not clear, the patient may be too small.In this case, revert to manual cpr.The autopulse platform passed the initial functional test without any faults or errors.The drivetrain motor brake gap was within specification, and a load cell characterization test confirmed that both cell modules were operating within the specifications.During subsequent functional tests, the drivetrain motor brake gap was found to be intermittently seized.The drivetrain motor was last replaced in september 2020 during a service at zoll.The brake assembly was seized due to corrosion, which contributed to fault 16 and prevented the platform from performing compression.The corrosion was attempted to be removed by tapping the brake and cleaning it with isopropyl alcohol (ipa).However, the drivetrain motor continued to seize intermittently.The storage conditions of the platform are unknown; however, the customer is located in seoul, south korea, which is a humid area.The platform's archive data is incomplete, capturing only a month prior to and up to the reported event date, making it impossible to determine whether the customer performed daily checks.Conducting daily device checks and storing the device in a low-humidity environment will help reduce the likelihood of corrosive damage to the drivetrain motor and prevent the brake gap from corroding and seizing.The defective drivetrain motor must be replaced to resolve the issue.Zoll is awaiting the customer's approval for repair.Historical complaints were reviewed for service information related to the reported complaint, and no similar complaints were reported for the autopulse platform with serial number (b)(6).
|