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The customer reported leaking texium sets, and returned 1 set of material 10013364t, lot unknown.The customer originally reported material # 24601-b007t, however, on customer follow up, they returned the correct material.The reported material number was updated in the record.Upon initial visual examination, the set had no defects or abnormalities.The set was then tested with a gravity water infusion, and no issues were found.The next test is to hold the texium component at 30 psi for 10 minutes, and check for leaks.The sample passed all testing, and the complaint could not be verified.Although we could not confirm the reported failure, a trend has been identified and actions have been initiated to investigate the issue.Corrective actions taken during this investigation will be implemented in our production process to further increase the robustness and reliability of the device and prevent future occurrences of this type.
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