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H1: since no lot number is available.A detailed investigation, tests on reference samples or batch review cannot be conducted.Therefore, this complaint will be closed, this issue will be monitored through post marketing surveillance (pms) product trends and malfunction.If any trends picked up, this would flag on the trips and alerts according to the on market quality review (omqr) procedure.
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Correction: this mdr is being submitted to correct the submitted manufacturing date under h4.Additional information - this mdr is being submitted to include the below: h6: investigation results under type of investigation, investigation findings, investigation conclusions, h11: investigation summary.The information in this complaint (b)(4) has been evaluated.The batch 6006078 in question was manufactured at the reynosa site.Investigation process of the complaint was carried out in accordance with work instruction (wi) guidance for visual testing for complaints area version 3 and wi guidance for functional testing for complaints area version 2 for the foreign matter within product (only use where the foreign matter is within the insulin pathway) photo/sample was not provided.In order to test the product, the reference samples from the lot have been requested.Test results: visual test according to wi version 3 on reference samples, 10 samples out 10 samples passed the test.Functional test 1: air flow according to wi version 2 on reference samples, reference samples passed the test.Device history record (dhr) review: the lot 6006078 was manufactured according to the wi version 69 and packaging in the machine ll101, on 16/mar/2024, with a total of (b)(4) units.Review of the dhr showed that all relevant tests required during the related processes had been fulfilled and met the requirements.No deviation were identified; no maintenance events were recorded.Trending: a query was run in database on 19/aug/2025 against malfunction code foreign matter within product (only use where the foreign matter is within the insulin pathway) and lot 6006078 and no more complaint have been registered in database for the same lot and malfunction code.Conclusion summary of complaint investigation: as a result of the following: no defect on tests for reference samples, no non-conformance (nc) raised during production related to complaint code, no trend identified for the lot in question and malfunction code, no further actions are required.This complaint will not require further root cause investigation nor corrective and preventive action (capa) plan.Therefore, this issue will be monitored through the post market surveillance activities.
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