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Additional information is provided in sections d.9, h.3, h.6 and h.11.The returned instrument was received in its inner and outer blister, covered with the tyvek foil lid shows the lot information.The instrument was not correctly positioned in the inner blister.It was provided in a close state.The device was visual inspected with the aid of photomicroscope using various magnification and was functionally tested.It was found that the forceps could not be actuated, remains in a close state.The fact that the instrument stocks in a closed state indicates that the bonding between tube and sleeve got broken.As the blister was opened by the customer, the product was handled.Therefore, the point in time when the malfunction occurred can no longer be determined, nor can the strain put on the device be reconstructed.The customer¿s complaint is confirmed, but a root cause for the connection failure cannot be determined conclusively.A review of the device history record traceable to the reported lot numbers, indicates that the reported product was processed and released according to the reported product¿s acceptance criteria.A non-conformance based review of the lot number was performed and did not reveal any potential contributing factors to the reported complaint.No root cause for the customers reported event could be determined, since the situation that lead to the instrument failure cannot be reconstructed.As the root cause and its origin are inconclusive, further investigative or manufacturing actions are not warranted at this time.Receipt of additional relevant information or supporting materials will prompt a re-evaluation of the complaint investigation.The manufacturer internal reference number is: (b)(4).
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