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One device was returned for analysis.Visual inspection found a broken left plunger case.Review of the event history log (ehl) showed a check clutch alarm.A functional test was performed the reported issue was duplicated.The cause of the reported issue was due to a damaged plunger left case and plunger tube.As a result, the plunger tube, lead screw, worm gear and coupling, style position pot, and main board were replaced.The service history review had no indication that the complaint was related to a service of the device within the review period.
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