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The mayfield ultra base unit (a2101) was returned for evaluation: failure analysis - the investigation of the returned unit shows that the 6-inch transitional member has damaged the inner thread in the center of its starburst.The starburst teeth have become flat, and must be replaced to be locked to a swivel adapter unit properly.The adjusting wrench thread is broken and rusty, and the wrench needs to be replaced.The left bracket was fixed to tight onto the connection tube, and the dowel pin which fixates the bracket is deformed and the left bracket must be opened by removing the finishing cap.The handle assembly's shock cushion and the cam link support pin were removed and must be replaced.To resolve all issues, the adjustment was replaced, the left bracket was overhauled, the transitional member was replaced and marked, the base handle assembly¿s shock cushion and its cam link support pin were replaced, and the handle assembly was reassembled and adjusted to build up the required pressure onto the transitional member.After completing the repair, the unit successfully passed a function test.Root cause - the complaint is confirmed via inspection of the unit.The probable root cause is improper handling and routine wear of the unit.No further investigation is required based on the acceptability of risk and no adverse trends identified.This will be monitored and trended going forward.At present, we consider this complaint to be closed.
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