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Updated fields: d4, d9, g3, g6, h2, h3, h6, h11.The certas valve (id 828804pl) was returned for evaluation.Failure analysis - the position of the cam when valve was received was at setting 7.The valve was visually inspected; no defect was noted.The valve was hydrated.The valve passed the test for programming, occlusion, leaks, reflux, siphonguard and pressure.The valve functions.Root cause analysis - the possible root cause for the issue reported by the customer, could be due to biological debris and protein build up interfering with the valve, at the time of investigation no function issues were noted.
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