| Model Number |
1067718 |
| Medical Device Problem Code |
Adverse Event Without Identified Device or Use Problem (2993)
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| Health Effect - Clinical Code |
Pain (1994)
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| Date of Event |
02/22/2025
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Type of Reportable Event
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Serious Injury
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Additional Manufacturer Narrative
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Without a product return, no product evaluation is able to be conducted.Current information is insufficient to permit a valid conclusion about the cause of this event.If additional information is obtained that adds value to the relevant content of this report and/or a conclusion can be drawn, a follow up report will be sent.
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Event or Problem Description
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It was reported that the patient was experiencing throbbing pain while using the orthopak device.The patient had been wearing the device 24 hours per day since (b)(6) 2025 and the pain started on (b)(6) 2025.The patient did not do any extra activities.The patient rated the pain as an 8 or 9 on a scale of 1-10.The patient is taking tylenol and awaiting a call back from their doctor.Customer service advised the patient to remove the device for a few days.It was later reported that the patient continued to treat for 8 to 10 hours per day and her pain level remained at an 8 or 9 out of 10.The patient is unable to pinpoint when the pain starts since it comes and goes.The pain is in the left shoulder where the fracture is.The patient stated that she has a follow up appointment with her orthopedic doctor on (b)(6) 2025.The patient wants to continue treating with the device.No further information was provided.
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Additional Manufacturer Narrative
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Additonal information: b4: date of this report, g3: date received by manufacturer: h6: evaluation codes.Corrected data: d2: common device name.This follow-up report is being submitted to relay additional and corrected information.The device was not returned to ebi for evaluation.The reported event was unable to be confirmed due to limited information received from the customer.The device history record was reviewed, and no discrepancies related to the reported event were found.Root cause was unable to be determined as the necessary information to adequately investigate the reported event was not provided.If any further information is found which would change or alter any conclusions or information, a supplemental report will be filed accordingly.The device is used for treatment.Ebi will continue to monitor for trends.
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Event or Problem Description
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It was reported that the patient was experiencing throbbing pain while using the orthopak device.The patient had been wearing the device 24 hours per day since (b)(6) 2025 and the pain started on (b)(6) 2025.The patient did not do any extra activities.The patient rated the pain as an 8 or 9 on a scale of 1-10.The patient is taking tylenol and awaiting a call back from their doctor.Customer service advised the patient to remove the device for a few days.It was later reported that the patient continued to treat for 8 to 10 hours per day and her pain level remained at an 8 or 9 out of 10.The patient is unable to pinpoint when the pain starts since it comes and goes.The pain is in the left shoulder where the fracture is.The patient stated that she has a follow up appointment with her orthopedic doctor on (b)(6) 2025.The patient wants to continue treating with the device.No further information was provided.
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Search Alerts/Recalls
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