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The customer reported receiving false negative hcg results with four boxes of henry schein hcg dipstick urine tests.Technical services attempted to clarify the total number of false negative results obtained and number of patients involved, however, they were unresponsive.The customer indicated only 1 patient was impacted and testing took place on (b)(6)2025, however limited information was provided.The customer indicated the patient was tested due to amenorrhea with a mirena iud implanted.During the troubleshooting process, the customer reported the control line was not present and the background was not clear when the results were interpreted.Additionally, a timer was not used.According to the package insert, negative: one red line appears in the control region (c).No apparent red or pink line appears in the test region (t).Invalid: control line fails to appear.Additionally, read the result at 3-4 minutes.Do not interpret results after the appropriate read time.It is important that the background is clear before the result is read.The customer indicated confirmatory testing was performed on (b)(6) 2025 using a fresh urine sample, a device from a different lot, and a positive hcg result was obtained.It was reported that treatment was provided, however it is unclear if the treatment was emergent or nonemergent.Labs and an ultrasound were performed; however, specifics were not provided.The patient was diagnosed as 22 weeks pregnant.Although requested, no further information was provided.Please note, although deviations were noted and there appears to be no malfunction; this is conservatively being reported as a serious injury as there is the potential for harm to the patient and/or fetus due to the presence of an iud in place.Additionally, it was reported that treatment was given as a result of the negative result, no further details were provided.
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