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Additional information provided in d.9., h.3., h.6.And h.11.Two opened probes were received, with a tip protector, in a tray, for the report.Sample 1 - the sample was visually inspected and found to be conforming.The sample was then functionally tested for actuation and cut.The sample was found to be conforming for actuation and nonconforming for cut.The probe was disassembled and the components inspected.No/minimal wear observed on inner cutter when compared to the degree of wear based on continuous actuation of the probe visual standard photos.No wear marks observed at the bent area.Two o-rings were visually inspected for silicone on o-ring and found to be conforming.Sample 2 - the sample was visually inspected and found to be nonconforming with orange/brown foreign material on the port face.The sample was then functionally tested for actuation and cut.The sample was found to be conforming for actuation and nonconforming for cut.The probe was disassembled and the components inspected.No/minimal wear observed on inner cutter when compared to the degree of wear based on continuous actuation of the probe visual standard photos.No wear marks observed at the bent area.Two o-rings were visually inspected for silicone on o-ring and found to be conforming.A review of the device history record traceable to the lot number obtained from the device¿s radio frequency identification tag, indicates that the reported product was processed and released according to the reported product¿s acceptance criteria.The complaint evaluation confirms the reported issue.The exact root cause of the cut failures cannot be determined from the evaluation performed; however, a manufacturing related root cause cannot be ruled out.A non-conformance investigation was initiated related to the event.All probes are 100% visually inspected and tested for actuation, aspiration, and cut during manufacturing.Complaints are reviewed and monitored at regular intervals for any significant adverse trends.The manufacturer internal reference number is: (b)(4).
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