| Catalog Number |
9770600Y |
| Medical Device Problem Codes |
Defective Component (2292); Application Program Freezes or Fails to Launch (4031)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
03/10/2025
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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H11: section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The date of event was not provided by the complainant/reporter, the date reflected in this report is the date bd became aware of the event.The manufacturer has received the sample and is pending evaluation.A supplemental will be submitted with evaluation results.
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Event or Problem Description
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It was reported that the unit is intermittently freezing up.No other information provided, at this time.
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Additional Manufacturer Narrative
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H11: section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The device was returned to the service facility for evaluation.During evaluation, the reported issue of unit is intermittently freezing up was confirmed.The unit was powered up and operated, the unit did freeze up, the problem was traced to no power to the 1st usb jack.The motherboard will have to be replaced.The root cause is due to fractured #1usb connector.
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Search Alerts/Recalls
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