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Additional information received provided in sections h6 and h11.A review of the database for the non-conformance events and the complaints showed that the given lot number was not concerned by any deviation and that there is one additional complaints associated with it.The provided images show the lot information of the instrument as well the a the tip of the product, where it is visible that one forceps arm broke off.However, the breaking site is not shown in detail, which is why the images do not indicate a root cause for the reported event.The concerned sample was not received at the investigation site for evaluation.Therefore, no further assessment is possible and the investigation is concluded without identifying the root cause.A review of the device history record traceable to the reported lot numbers, indicates that the reported product was processed and released according to the reported product¿s acceptance criteria.Non-conformance report provided by originator.A non-conformance based review of the lot number was performed and did not reveal any potential contributing factors to the reported complaint.The associated product was not received at the investigation site.Therefore, the root cause for the customer complaint issue cannot be determined conclusively.Based on the complainant's statement regarding grasping an iol haptic and the product's directions for use (dfu) defining that the products are "intended to be used in vitreoretinal surgery for grasping or cutting of intraocular tissues", it is concluded that the product was used outside of its intended use.The investigation is completed based on this information, determining use error as the root cause for the reported event.Not warranted: as the root cause and its origin are inconclusive, further investigative or manufacturing actions are not warranted at this time.Receipt of additional relevant information or supporting materials will prompt a re-evaluation of the complaint investigation.The manufacturer internal reference number is: (b)(4).
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