| Model Number |
24967 |
| Medical Device Problem Code |
Communication or Transmission Problem (2896)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
03/13/2025
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported that the patient connector and the host tablet were unable to be paired.It was further reported that even when pairing was successful, the bluetooth connection was lost which inhibited the ability to initiate an interrogation session.Troubleshooting steps were advised to include replacing the patient connector with an alternative to resolve the issue.There was no patient involvement.
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Additional Manufacturer Narrative
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Medtronic submits this report to comply with fda regulations 21 cfr parts 4 and 803.Medtronic has made reasonable efforts to provide as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.Medtronic will submit a supplemental report if additional relevant information becomes known.
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Additional Manufacturer Narrative
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Product analysis: performance data collected from the mobile programmer was received and analyzed.Analysis of the service logs found the customer comment that the bluetooth connection was lost and the patient connector and host tablet had difficulty pairing was confirmed.It was also determined at analysis that the mobile programmer application crashed.Medtronic submits this report to comply with fda regulations 21 cfr parts 4 and 803.Medtronic has made reasonable efforts to provide as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.Medtronic will submit a supplemental report if additional relevant information becomes known.
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Search Alerts/Recalls
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