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The device was returned to stryker sustainability solutions for evaluation.Upon inspection of the received complaint device, no relevant visible damage was observed.The device handle, steering dial, shaft, and electrodes appeared to be intact.The device did not meet the curve or planarity specification.The inspection results determined that the complaint is partially confirmed for the reported failure mode.As no relevant visible damage was observed to the catheter shaft, the customer's reported event of, ".Catheter had a curve on the wire which created a kink", is considered to be not confirmed.However, as the device failed curve specification during re-inspection, the reported failure mode is considered to be confirmed.A review of the dhr supports that the device met all inspection and test criteria prior to release from stryker.The reported event could be attributed to: user error (including user technique and methods).User expectation/ anticipation of device's curve shape.User expectation of the device's ability to deflect or steer.The instructions for use (ifu) state: inspect the packaging and catheter for damage or defects prior to use.Avoid excessive torque, stretching, kinking and/or bending of catheter, as this may interfere with distal tip shaping or cause damage to internal electrode wires.Avoid manual pre-bending of distal curve, as this may damage steering mechanism of steerable catheters.Handle catheter with care to avoid improper electrical functioning.Standard electrical grounding precautions should be observed when using electrical recording or stimulation equipment.Avoid excessive contact of handpiece with fluids, as this could adversely affect the electrical performance of the catheter.Diagnostic ep catheters are not recommended for long-term pacing.Storage and handling: prior to use, store reprocessed ep catheters in a cool, dry, dark place.The reported event will continue to be monitored through post-market surveillance.
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