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Additional information was provided in d.9., h.3., h.6.And h.11.The device with the lens was returned in the blister tray inside the carton.The plunger lock and lens stop were removed.The plunger was oriented correctly.Viscoelastic was observed in the device.The plunger was engaging the optic edge.The lens has been advanced to the fill line.The trailing haptic was folded in on the optic.The leading haptic was extended with the distal tip extended beyond the device tip.Product history records were reviewed and the documentation indicated the product met release criteria.Viscoelastic was not provided.It is unknown if a qualified product was used.The root cause cannot be determined for the reported complaint of "haptic at funny angle".No problems were observed with the returned device.The plunger, lens and haptic positions were acceptable.The leading haptic was straight.The straight leading haptic was most likely interpreted as the complaint.Straight leading haptics are not a product malfunction.This is an acceptable position per the diagrams provided in the ifu (instructions for use).The ifu instructs: during device preparation and implantation of the company iol with the company preloaded delivery system, an company qualified ophthalmic viscoelastic device (ovd) should be used.The use of an unqualified ovd may cause damage to the lens and potential complications during the device preparation and implantation steps.A straight leading haptic may occur: ¿ due to the normal folding variations as indicated in the ifu diagrams.¿ if the initial plunger advancement is faster than the recommended target, the leading haptic may be forced past the internal folding feature.¿ if there is excessive delay between the device preparation and subsequent delivery the leading haptic may start to unfold.¿ due to the use of a non-qualified viscoelastic.Material properties of non-qualified ovds may contribute to underfill, overfill, misfolding of the haptics, or other inconsistent folding outcomes.¿ if the operating room temperature is too high (> 23°c / 73° f) lens folding consistency is negatively affected, the lens is more adherent and this may inhibit lens advancement or contribute to incorrect haptic folding.Any of the above listed causes alone, or in combination, may create the reported event.The ifu instructs: insert the tip of the cartridge through the incision.Position the tip at the anterior capsule opening.If the leading haptic is looped or straight in front of the optic, rotate the nozzle clockwise as needed to be bevel left to facilitate placement of the leading haptic into its normal orientation in the bag.Slowly advance the lens until the optic is exiting the nozzle.Rotate the cartridge counter-clockwise towards bevel right as needed to place the lens anterior side up.Due diligence has been performed in an attempt to obtain further information on this event.The reporter was only able to provide partial answers to requests for follow-up information.File will be reopened if new information is received.The manufacturer internal reference number is: (b)(4).
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