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(b)(4).This follow-up report is being submitted to relay additional information.The following sections were updated: b4, b5, d9, g3, g6, h2, h3, h6, h11.Product was returned and a visual inspection was performed of the product packaging.There is a hair/string present on the inside of the product pouch.It should be noted that when received, the pouch has been opened and is unsealed.A video was provided from the hospital taken during the surgery which shows the hair / fiber within an opened 'peeled' heat sealing area of the pouch.A review of the device manufacturing records confirmed no abnormalities or deviations that could be related to the reported event.Review of the complaint history found no additional related complaints for this item and the reported part and lot combination.Based on the available information, a definitive root cause could not be determined.As the pouch seal had been opened, it is not possible to identify when the hair / fiber was introduced.If any further information is found which would change or alter any conclusions or information, a supplemental report will be filed accordingly.Zimmer biomet will continue to monitor for trends.
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