MAUDE Adverse Event Report: KAZ USA, INC., A HELEN OF TROY COMPANY VICKS; PERSONAL STEAM INHALER

Model Number	VIH200V3
Medical Device Problem Codes	Use of Device Problem (1670); Device Handling Problem (3265); Patient Device Interaction Problem (4001)
Health Effect - Clinical Code	Partial thickness (Second Degree) Burn (2694)
Date of Event	03/10/2025
Type of Reportable Event	Serious Injury
Event or Problem Description
A consumer reported that she received second degree burns on her stomach and right leg from hot water that spilled from the personal steam inhaler.She stated that the bottom of the unit suddenly detached while she was using the product and hot water spilled out of the unit, resulting in her injuries.Medical intervention was sought for her injuries, as well as multiple follow up visits.The instructions for proper use have clear warnings that state "caution: never move or disassemble the appliance while in use.It can spill hot water if tilted, shaken, or overturned which may lead to injury or burns.", as well as "the appliance should always be placed on a firm, flat, waterproof and heat-resistant surface.Be sure the appliance is in a stable position and the power cord is out of the way to prevent the appliance from being overturned." kaz usa, inc.Has requested that the product be returned to our company for testing.
Additional Manufacturer Narrative
Kaz usa, inc.Has requested that the product be returned to our company for testing, but it has not yet been received.
Event or Problem Description
A consumer reported that she received second degree burns on her stomach and right leg from hot water that spilled from the personal steam inhaler.She stated that the bottom of the unit suddenly detached while she was using the product and hot water spilled out of the unit, resulting in her injuries.Medical intervention was sought for her injuries, as well as multiple follow up visits.The instructions for proper use have clear warnings that state "caution: never move or disassemble the appliance while in use.It can spill hot water if tilted, shaken, or overturned which may lead to injury or burns.", as well as "the appliance should always be placed on a firm, flat, waterproof and heat-resistant surface.Be sure the appliance is in a stable position and the power cord is out of the way to prevent the appliance from being overturned." kaz usa, inc.Has requested that the product be returned to our company for testing.

• Brand Name: VICKS
• Common Device Name: PERSONAL STEAM INHALER
• Manufacturer (Section D): KAZ USA, INC., A HELEN OF TROY COMPANY; marlborough MA 01752
• Manufacturer Contact: bethany lee ; 400 donald lynch boulevard; suite 300; marlborough, MA 01752 ; 5084907247
• MDR Report Key: 21869887
• Report Number: 1314800-2025-00015
• Device Sequence Number: 4709021
• Product Code: KFZ
• UDI-Device Identifier: 00328785502008
• UDI-Public: 00328785502008
• Combination Product (Y/N): N
• Initial Reporter State: NY
• Initial Reporter Country: US
• PMA/510(K) Number: EXEMPT
• Number of Events Summarized: 1
• Summary Report (Y/N): N
• Serviced by Third Party (Y/N): N
• Reporter Type: Manufacturer
• Report Source: Consumer
• Initial Reporter Occupation: Non-Healthcare Professional
• Type of Report: Initial,Followup
• Report Date (Section B): 07/02/2025

1 Device was Involved in the Event

1 Patient was Involved in the Event

• Is this an Adverse Event Report?: Yes
• Is this a Product Problem Report?: No
• Operator of Device: Lay User/Patient
• Device Model Number: VIH200V3
• Device Lot Number: 11524D
• Was Device Available for Evaluation?: Device Returned to Manufacturer
• Type of Report(Section G): Thirty-Day
• Initial Date Received by Manufacturer: 03/20/2025
• Supplement Date Received by Manufacturer: 03/20/2025
• Initial Report FDA Received Date: 04/19/2025
• Supplement Report FDA Received Date: 07/02/2025
• Was Device Evaluated by Manufacturer? (Y/N): Yes
• Date Device Manufactured: 04/24/2024
• Is the Device Labeled for Single Use? (Y/N): No
• Is This a Single-Use Device that was Reprocessed and Reused on a Patient? (Y/N): No
• Usage of Device: Reuse
• Patient Sequence Number: 1
• Outcome Attributed to Adverse Event: Required Intervention; Other; Hospitalization
• Patient Sex: Female