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There has been a previous report received where lack of water flow has caused an overheating insert.Since an overheating insert could necessitate medical/surgical intervention to preclude permanent damage to a body structure or permanent impairment of a body function, this malfunction would be likely to cause/contribute to a serious injury should it recur.As such, this event meets the criteria for reportability per 21 cfr part 803.Investigation results: "04/21/2025: evaluation tech: (b)(6).Er3 motor, pump worn.G123 - poor air pressure regulation, low water flow due to debris buildup in isolation valve, debris buildup in the water filter.Cracked l connector.G124 - no issues found.Unit is functioning properly.Recommend checking all inserts being used are not worn, corroded, damaged and /or clogged.Will replace damaged/worn components and recalibrate unit to factory specs upon estimate approval.Handpiece#: 202405.Handpiece cable#: 04240.
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