| Catalog Number |
383590 |
| Medical Device Problem Code |
Leak/Splash (1354)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
04/01/2025
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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H.3.If a device evaluation and/or device history review is completed, a supplemental report will be filed.
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Event or Problem Description
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It was reported that bd nexiva diffusics 24g x 0.75 in leaked.It was reported by customer that leaking rcc received a complaint via email.Hi customer service, hope all is well.We would like to report a product defect/complaint.Please process credit or an rma for this product for your investigation.Kindly reference customer¿s# and cardinal cif on all emails and correspondence.Customer reference: case: (b)(4), cardinal po: (b)(4), item: 383590, customer po: (b)(4), lot#: 345882, case intake form submitted thru cardinal: case: (b)(4), initial reporter: description as reported: "leaking" sample location: for questions about the sample, here¿s the contact details of the customer.Customer name: customer phone number: customer email address.
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Additional Manufacturer Narrative
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Bd was not able to observe the failure mode reported by the customer, as an image of the defect or sample was not provided for evaluation.However the production records for this batch were verified, and an internal reject was identified as being caused by a damaged cap failure mode.According to the failure mode reported by the customer, a leaking was observed.According to the internal reject disposition, a total of (b)(4) were sorted due to the damaged plug/cap defect.Of that total, the plug/cap was removed and replaced manually.Due to there is no specific information about the location where the leak was observed, it is not possible to attribute the possible cause to the disposition of the identified internal rejection.Internal quality records have been consulted for tracking and trending purposes but issues like this are not detected which means pretty low occurrence.We will keep monitoring the manufacturing process and in case any emerging trend is detected, further actions will be taken if necessary.
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Event or Problem Description
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Customer indicated that no patient harm resulted from this event.
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Additional Manufacturer Narrative
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Investigation results: our quality engineer inspected the 10 physical samples submitted for evaluation.The reported issue of leakage was not confirmed upon inspection and testing of the samples.Analysis of the sample showed that no damage was observed that would cause a leak and leak test was performed on the samples and no leak of damage was observed.Bd could not determine a manufacturing related root cause since the reported defect was not confirmed during the evaluation of the sample.A review of our risk management documentation was performed and indicates that the potential risk of the reported event was assessed appropriately.Production records for this batch were verified, and an internal reject was identified as being caused by a damaged cap failure mode.According to the failure mode reported by the customer, a leaking was observed.According to the internal reject disposition, a total of 40,320 were sorted due to the damaged plug/cap defect.Of that total, the plug/cap was removed and replaced manually.Due to there is no specific information about the location where the leak was observed, it is not possible to attribute the possible cause to the disposition of the identified internal rejection.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored.Our business team regularly reviews the collected data for identification of emerging trends.
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Event or Problem Description
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No additional information.
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Search Alerts/Recalls
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