|
Additional information: g3, h3, h6 the complaint device was not received for evaluation.Based on the information provided, which may include the device (if available and returned), pictures, videos, event description, and any additional information from the field, arthrex was able to conclude the most likely cause.The failure is most likely attributed to user error, specifically due to excessive side-loading force applied to the tip of the device.This force can cause the inner tube to break and result in the bending or warping observed on the outer tube.The complaint was confirmed based on the customer's attached picture, which shows the device disassembled, with the inner tube missing the tip and the outer tube bent/warped.
|