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The investigation of the reported issue was completed by our experts by analyzing complaint description, cs (customer service) reports, system history, system log files).Log file analysis revealed that immediately after powering the system on, the following error messages appeared: ¿no collision detection.Reduced stand/table speed,¿ and ¿ neg.End switch active¿.These errors prevented any automatic system movements.Manual movement was also not possible as the machine was in park/transfer position.In this position (park/transfer) only automatic movement is allowed.Consequently, all system movement was disabled.Further log investigation showed that the system was moved manually (plane b transversal direction) while it was powered off.This caused both c-arms to enter a collision zone, which triggered safety mechanisms that blocked all movements.If manual movements are performed while the system is powered down, they alter the unit¿s positional data.As a result, the system detected a misalignment upon startup and automatically locked all motion.In such cases, the system requires readjustment before it can resume operation.The operator manual provides the following explains why manual movement is allowed when the system is powered off:.- rescuing the patient in an emergency e.G.In the event of a power failure, motorized system movements are not available.However, you can move parts of the system manually to ensure patient safety - moving artis icono biplane stands manually in case of system or power failure the top stand can be moved by pushing against the c-arm.- readjustment of the stand after moving the c-arm stand manually, while the system was not operating, the position calibration may be affected.In this case, system movements will be blocked, and the system must be readjusted.- call customer service.To resolve the issue, the customer performed the following steps: 1.Resolved the "collision between c-arms" error by manually rotating plane b to create sufficient clearance between plane b (collimator) and plane a, thereby unlocking the system movement.2.Activated system movement by pressing the dead man¿s grip (joystick a/b) or initiating the table lift, which moved plane b longitudinally and released the internal end switch.Once the end switch was released and no longer active, automatic drive functionality resumed.The system was successfully returned to the work area, and full functionality was restored.After troubleshooting system was brought to operational state, and the issue was fixed.The root cause of the incident was identified as user-related, specifically the manual movement of system components while the system was powered off.The occurrence rate of the aforementioned error pattern was checked.A possible error accumulation or even a systematic error, which leads to a corrective action of the installed base, could not be determined by the investigation.
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