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Additional information is provided in sections d.9, h.3, h.6 and h.11.The returned instrument was received at the investigation site in its inner blister and covered with another inner blister.The tyvek foil was missing.The instrument does not show macroscopic signs of damage and is returned in a close state.There are no signs of surgery residues.The instrument was visually inspected with the aid of a photomicroscope using various magnifications and was functionally tested.It was found during the inspection that the forceps gets stuck in a closed position.The actuation mechanism doesn¿t work correctly, because the shank is broken.As the blister was opened by the customer, the product was handled.Therefore, the point in time when the malfunction occurred can no longer be determined, nor can the strain put on the device be reconstructed.The customer¿s complaint is confirmed, but a root cause for the failure cannot be determined conclusively.A review of the device history record traceable to the reported lot numbers, indicates that the reported product was processed and released according to the reported product¿s acceptance criteria.Non-conformance report provided by originator.A non-conformance based review of the lot number was performed and did not reveal any potential contributing factors to the reported complaint.No root cause for the customers reported event could be determined, since the situation that lead to the instrument failure cannot be reconstructed.As the root cause and its origin are inconclusive, further investigative or manufacturing actions are not warranted at this time.Receipt of additional relevant information or supporting materials will prompt a re-evaluation of the complaint investigation.Complaint data for all products is reviewed monthly to monitor for adverse trends.During the last review, no adverse trends were observed for the reported product and event combination.The complaint data will continue to be monitored for evidence of adverse trending and further action will be taken, as appropriate.No further action warranted at this time.The manufacturer internal reference number is: (b)(4).
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