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The product investigation was completed.Device evaluation details: the device was returned to johnson & johnson medtech (j&j medtech) for evaluation.Following j&j medtech procedures, a visual inspection and temperature and impedance test of the returned device were performed.Visual inspection revealed reddish material and a hole on the pebax.The device was connected to the generator, and no impedance was displayed due to an open circuit at the tip area.Temperature values were observed correctly.A manufacturing record evaluation was performed for the finished device number lot 31469401l and no internal action related to the complaint was found during the review.The damage on the pebax and reddish material could be related to the temperature issue reported by the customer, therefore, the complaint was confirmed.The potential cause of the open circuit at the tip area could not be determined.The open circuit observed during the test were unrelated to the reported event by the customer.The potential cause of the pebax damage could be related to the manipulation of the device during the procedure; however, this could not be conclusively determined.In relation to the pebax damage, the instruction for use (ifu) contains the following warnings and precautions: the instruction for use (ifu) contains the following warnings and precautions: do not use excessive force to advance or withdraw the catheter when resistance is encountered.Do not scrub or twist the tip electrode as damage to the tip electrode bond may occur and loosen the tip electrode, or damage may also occur to the contact force sensor and affect measurement accuracy.Prior to reinsertion, flush the tip to ensure that the irrigation holes are not plugged contraindicated.Do not use this catheter with a long sheath or short introducer < 8.5 f in order to avoid damage to the catheter shaft.As part of johnson & johnson medtech's quality process, all devices are manufactured, inspected, and released to approved specifications.This product issue will be addressed through the quality system.If additional information is received regarding this event, a supplemental 3500a report will be submitted to the fda.Manufacturer's reference number:(b)(4).
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