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H10: as the serial number for the device was provided, a review of the device history records will be performed.The device has been returned to the manufacturer for evaluation.The investigation of the reported event is currently underway.H11: section a through f ¿ the information provide by bd represents all the known information at this time.Despite good faith efforts to obtain additional information, the complainant/reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.
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H10: manufacturing review: in 1996, the only required documentation was the 'certificate of origin.' records were maintained for a minimum of two years from the date of commercial release, as the device did not have a defined lifespan.Since the device was manufactured on november 15, 1996, and is a reusable device that can be serviced and repaired, the device history record (dhr) is not available beyond the two-year retention period.In (b)(6) 2013, 21 cfr 820.184 was amended to mandate that manufacturers maintain a dhr.Investigation summary: the magnum driver with serial number (b)(6) was received at bd-bard global service & repair, and upon inspection it was noted the work order specified serial number (b)(6).Follow-up communications with the customer revealed that the photo of the case corresponded to serial number (b)(6).Therefore, the investigation is determined to be confirmed for the identified issue with the mislabeled device and case as the device is engraved with (b)(6) and the case states (b)(6).The root cause for the identified issue with the mislabeled device and case could not be determined.Service and repair of the reusable device potentially contributing to the identified issue with the mislabeled device and case.Labeling review: at the depot, the device received had serial number (b)(6), while the work order was for (b)(6).During follow-ups with the customer it was noted the photo of the case was for (b)(6).The manufacturing site was contacted about the device history records (dhrs) for both serial numbers.In 1996, the magnum device was in its early stages, the only required documentation was the ¿certificate of origin.¿ current documentation requirements, including dhrs, were introduced around 2012/2013.Additional information provided in dhr/bhr review exemption rationale.The service history review noted that the paperwork for that servicing matches the serial number (b)(6).Current procedures in place regarding labeling and serial number discrepancies.Per cqa-std-72 rev.8 standard for service and repair of re-usable medical equipment / devices (capital equipment).16.3 loaner product code and label changes.16.3.1 loaner products do not require a product code change.16.3.2 a legacy process exists that allows the product code to be updated upon conversion to a loaner product.This update adds a ¿l¿ suffix to identify the system as a loaner product.This process only applies to product code 5000-00-00 and 5000-01-01 and 6000-00-00.16.3.3 any changes to the product codes will be reflected in the system of record for the installed base and any other applicable systems such as an erp system.16.3.4 any change to the product code requires a corresponding change to the product label.Per sopdqp580 rev.22 product release process.Section 7.1.Perform product inspection (qc).7.1.1.Verify that the primary device label information matches the dhr with respect to catalog number, lot / serial number, and where applicable, use by date or manufacturing date.7.1.2.Verify that the carton label information matches the dhr and the primary label with respect to catalog number, lot /serial number, device description, and where applicable, use by date or manufacturing date.7.1.3.Verify that the carton contains the required accessories and instructions for use, as specified on the catalog level bom.7.1.1.Verify that all qc requirements per product inspection procedures have been met where applicable.7.1.2.Verify product quantity on the dhr equals actual product quantity.Per mhwi00011 rev.18 servicemax work instructions: overall global process section 9.1 receive capital equipment at depot receiving dock step 6.In the lines section, add the received product code and the received serial/lot number of the equipment that has been received.Servicemax will compare these values with the product code and the serial/lot number of the installed product listed on the work order.If the values do not match, you will get an error message.To clear the error, you should confirm that what you have entered is correct.If it is, you will need to update the installed product on the work order to list the appropriate product code and serial/lot number combination.Per mhwi00027 rev.5 servicemax partner work instructions ¿ bd peripheral intervention (pi) partners: section 8.1 receive capital equipment at partner receiving dock.7.In the lines section, add the received product code and the received serial/lot number of the equipment that has been received.Servicemax will compare these values with the product code and the serial/lot number of the installed product listed on the work order.If the values do not match, you will get an error message.To clear the error, you should confirm that what you have entered is correct.If it is, you will need to work with bd-bpi.If this happens, the bd-bpi person will need to cancel the old work order with the incorrect ip and create a new work order with the correct ip.H10: g3, h6 (method, component).H11: h6 (result, conclusion).H11: section a through f: the information provide by bd represents all the known information at this time.Despite good faith efforts to obtain additional information, the complainant/reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.
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