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Updated: b4, d9, g3, g6, h2, h3, h4, h6, h11.Distribution history: this complaint unit was manufactured at csi on 06/26/2024 and shipped on 7/17/2024.Manufacturing record review: dhrs were reviewed and no non-conformities, related to the complaint condition, were noted.Service history record: no additional service history records found for this unit.Historical complaint review: a review of the 2-year complaint history showed similar reported complaint conditions.Majority of complaints were not confirmed.Product receipt: the complaint unit was returned 4/21/2025.Visual evaluation: visual examination of the complaint unit revealed no physical damage.Functional evaluation: complaint unit was functionally evaluated and found to function properly.Root cause: the device tested to specification and found to meet all visual and functional test specifications.A root cause is not applicable as the complaint condition was not confirmed.The leep system is designed with a safety feature to cut power in any mode when rf leakage is detected.This is in place to protect the end user and patient from potential shock.In the investigation, the failure had been repeated, but under certain conditions relevant to set up/environment.The unit was evaluated, tested to specifications free of defects and returned to the customer.Coopersurgical will continue to monitor this complaint condition for trends.No further corrective action is necessary, as the complaint condition was not confirmed.
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