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This issue was previously reported under mdr number 3002809144-2025-00114 under a different suspect device, alinity c magnesium list 08p19-20.Section a, patient information, no additional patient information was provided.The complaint investigation included a review of data and information provided by the customer, a ticket trending review, a device history record review, and a labeling review.Return testing was not completed as returns were not available.The data and information provided by the customer were reviewed and support the complaint issue.A review of tracking and trending for the alinity c magnesium assay did not identify an increase in complaint activity related to the complaint issue.Additionally, an increase in complaint activity was not identified for reagent lot 68277ud00.A review of the device history record did not identify any non-conformances or deviations with lot 68277ud00 and the complaint issue.A review of labeling was performed and found to sufficiently address the customer's issue.Based on this investigation, no systemic issue or deficiency was identified with the alinity c magnesium reagent, lot number 68277ud00.
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