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It was reported that the patient's power module power cable cords were frayed, and wires were exposed.While doing power changes, the patient was shocked.The power cable cords were replaced.Log files were obtained and upon interrogation there were not any noted alarms or parameters that were not within normal limits.The patient was not initially symptomatic, however after log files were obtained and the patient had been walking, the patient began to complain about feeling lightheaded.The patient lied down.There were no active alarms during the shock and the patient did not have an implantable cardioverter defibrillator (icd).Log files were submitted for review and did not capture any unusual events.The patient did not receive any more shocks once the power cords were replaced.
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H5 - labeled for single use? - correction.H8 - usage of device - correction.Manufacturer's investigation conclusion: the reported event of damage to the heartmate 14v power module patient cable was confirmed via the submitted photos.The reported event of the patient being shocked was not confirmed as no product was returned.The submitted photos revealed damage to the outer jacket of the patient cable, exposing the underlying metal shield.The submitted log files did not indicate any issue with the patient cable.The provided information indicated there were no associated alarms, and no additional shocks have been received by the patient after the patient cable was exchanged.Multiple attempts were made to obtain additional information regarding confirmation of if the shock was from the patient cable or the system controller, the lot number of the patient cable, and if the patient cable would return; however, no additional information has been provided and to date, no product has been received for further analysis.A root cause for the reported events was not conclusively determined through this analysis; however, the damage to the patient cable could have contributed to the shock received by the patient.Device history records could not be reviewed due to the lot number of the heartmate 14v power module patient cable not being reported.The heartmate 3 instruction for use was available for use at the time of the event.Section 8, entitled ¿equipment storage and care¿, addresses how to properly care for, maintain, and store all equipment for proper use including the power module patient cable.The heartmate 3 patient handbook which was available for use at the time of the event, cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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